PRIVACY POLICY

Red Thread Design (OPC) Private Limited T/A Tourmali.in (“Tourmali” or “we”) take the privacy of your information seriously. This Privacy Notice describes the Data we collect from you through our website, including sub-domains microsites, and mobile applications (“website”). It also describes the purposes for which we collect that personal information, the other parties with whom we may share it and the measures we take to protect the security of your data. It also tells you about your rights and choices with respect to your personal information, and how you can contact us about our privacy practices.

 

 

1.DEFINITIONS

 

In this Privacy Notice, the following definitions are used:

 

Cookies

a small file placed on your device by our website when you either visit or use certain features of our website. A cookie generally allows a website to remember your actions or preference for a certain period of time.

 

Data

includes non-personal information, personal information, and sensitive personal information about you, which either directly or indirectly in combination with other information, could allow you to be identified when you visit our website.

 

Data Protection Laws

any applicable law for the time being in force relating to the processing of Data.

 

 

User or you

the person who accesses our website.

 

2.WHAT DATA DO WE COLLECT ABOUT YOU

 

Tourmali collects Data for various purposes set out in this Privacy Notice. 

 

This Data may include, without limitation, the following categories:

 

Contact information: first and last name, email address, postal address, country, employer, phone number and other similar contact data.

 

Financial information: payment instrument information, transactions, transaction history, preferences, method, mode and manner of payment, spending pattern or trends, and other similar data.

 

Technical information: website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.

 

Transaction information: the date of the transaction, total amount, transaction history and preferences and related details.

 

Product and service information: Your account membership number, registration and payment information, and program-specific information, when you request products and/or services directly from us, or participate in marketing programs.

 

Personal information: Age, sex, date of birth, marital status, nationality, details of government identification documents provided, thumb impression, occupation, or any other personal information provided in product reviews or responses to surveys or questionnaires.

 

Your reviews, feedback and opinions about our products, programmes and services.

Loyalty programme information: your loyalty membership information, account details, profile or password details and any frequent flyer or travel partner programme affiliation.

 

3. HOW WE COLLECT DATA 

 

We collect Data in the following ways:

Information You Give Us: We receive and store any information you enter on our website or give us in any other way (e.g., at outlets, stores, hotels, kiosks). Please see the section titled “Data Shared by You” for more information.

 

Automatic Information We Collect: We use “cookies”, pixels and similar technologies to receive and store certain types of information whenever you interact with us. Please see the section below, titled “Data that is Collected Automatically” for more information.

 

E-mail Communications: To help us make e-mails more relevant and interesting, we often receive a confirmation (if your device supports such capabilities) when you open e-mail from us or click on a link in the e-mail. You can choose not to receive marketing emails from us by clicking on the unsubscribe link in any marketing email.

 

 

You can make choices about our collection and use of your Data. For example, you may want to access, edit or remove your Data on our website. When you are asked to provide Data, you may decline.

 

4.DATA SHARED BY YOU

 

Tourmali may collect your Data in several ways from your use of our website. For instance:

when you register with us to purchase products and / or services.

 

When you conduct a transaction with us or attempt a transaction at on our platform;

when you complete surveys conducted by or for us;

 

when you elect to receive any communications (including promotional offers) from us;

from the information gathered by your visit to our website;

 

 

5.DATA THAT IS COLLECTED AUTOMATICALLY

We automatically collect some information when you visit our website. This information helps us to make improvements to our content and navigation. The information collected automatically includes your IP address.

 

Our web servers or affiliates who provide analytics and performance enhancement services collect IP addresses, operating system details, browsing details, device details and language settings. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed and similar information. Tourmali uses this information to measure the site usage, improve content and to ensure safety and security, as well enhance performance of our platform.

 

We may collect your Data automatically via Cookies, pixels and similar technologies in line with settings on your browser. For more information about Cookies, please see the section below, titled “Cookies”.

 

6.OUR USE OF DATA 

 

Any or all the above Data may be required by us from time to time to provide information relating to Tourmali and to work on the experience when using our platform. Specifically, Data may be used by us for the following reasons:

 

carry out our obligations arising from any contract entered into with Tourmali.

 

provide products and/or services and communicate with you about products and/or services offered;

 

 

communicate with you (including to respond to your requests, questions, feedback, claims or

disputes) and to customize and improve our services;

enforce the terms of use of our website;

 

protect against and prevent fraud, illegal activity, harm, financial loss and other legal or information security risks; and

 

serve other purposes for which we provide specific notice at the time of collection, and as otherwise authorized or required by applicable law.

 

We treat these inferences as personal information (or sensitive personal information, as the case may be), where required under applicable law. Some of the above grounds for processing will overlap and there may be several grounds which justify our use of your personal information.

 

Where required under applicable law, we will only use your personal information with your consent; as necessary to provide you with products and/or services; to comply with a legal obligation; or when there is a legitimate interest that necessitates the use.

 

7.MINORS 

 

Our website do not offer products or services for use by minors. If you are under 18, you may use our website only with the involvement of a parent or guardian.

 

8.SHARING OF DATA

 

We do not share your data with anyone outside of Red Thread Design/Tourmali

 

9.KEEPING DATA SECURE 

 

We will use technical and organisational measures to safeguard your Data and we store your Data on secure servers. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us by e-mail.

 

10.RETENTION OF DATA

 

Tourmali retains Data for as long as necessary for the use of our website or to provide access to and use of our website, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

 

 

11.YOUR RIGHTS AND CHOICES 

 

When we process Data about you, we do so with your consent and/or as necessary to operate our business, meet our contractual and legal obligations, protect the security of our systems and our customers, or fulfil other legitimate interests of Tourmali as described in this Privacy Notice.

 

As we are based in India, our website may not have the same Data Protection Laws as the country in which you initially provided the information. When we transfer your Data to India, we will protect that information as described in this Privacy Notice, as disclosed to you at the time of data collection or as described in our program-specific privacy notice.

 

 

12.WHERE WE STORE DATA 

 

Data collected under this Privacy Notice is hosted on secure cloud servers. 

 

13.PROCESSING YOUR DATA 

 

We take steps to ensure that the Data we collect under this Privacy is processed according to the provisions of this Policy and the requirements of applicable law.

 

 

14.COOKIES, PIXELS AND SIMILAR TECHNOLOGIES 

 

Our website and mobile application may place and access certain Cookies on your device. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device. We also use pixels and similar technologies to analyse traffic on our website and mobile application to improve your experience of using them.

 

When you first visit our website and mobile application, you will be presented with a pop-up screen informing you of our use of Cookies and asking you to provide your consent for such use. The pop-up screen may not reappear for all your subsequent visits to our website and mobile application, but you may adjust your web browser software if you do not wish to receive Cookies or web beacons, but this may prevent you from taking advantage of some of the features of our website and mobile application. Please refer to your browser instructions or help pages to learn more about these functions.

 

15.SECURITY 

 

Tourmali implements standard measures to protect against unauthorized access to and unlawful interception of Data. However, no internet site can fully eliminate security risks. Tourmali endeavors to take all measures to protect the security, integrity and confidentiality of the Data against unauthorized breach and hacking. For the purpose of checking possible vulnerabilities and attacks, Tourmali may conduct periodical internal review of data and security measures on the website. However the internet is not absolutely a secure environment, and the website cannot ensure or warrant 100% security.

 

If you are provided with any identification code, password or any other piece of information as part of the Website’s security procedure, you should treat such information as confidential and not disclose it to any third party including to other users. You are solely responsible for the activities that occur under your account including the confidentiality of the your password and Tourmali is not responsible for misuse.

 

Notwithstanding anything contained in this Policy or elsewhere, Tourmali shall not be held responsible for any loss, damage or misuse of the Data, if such loss, damage or misuse is attributable to a Force Majeure Event. A "Force Majeure Event" means any event that is beyond the reasonable control of Tourmali and includes, without limitation, fire, flood, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorised access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

 

16.SEVERABILITY

 

If any court or competent authority finds that any provision of this Policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this Policy will not be affected.

 

17.CHANGES TO THIS POLICY 

 

Our business changes constantly and our Policy will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. The updated version will be effective as soon as it is accessible. Any changes will be immediately posted on our website and you are deemed to have accepted the terms of the updated Policy on your first use of our Platform or first purchase of the products and/or services following the alterations. We encourage you to review this Policy frequently to be informed of how we are protecting your information.

 

18.HOW TO CONTACT US

 

To request to review, update, or delete your personal information or to otherwise reach us, please submit a request by e-mailing us at info@tourmali.in We will respond to your request within 30 days.